We accept returns of products purchased online.
Merchandise eligible for return must be unused, unworn, and in good condition with original hangtags and packaging attached and must be returned within 15 days.
A damaged bag is no reason to give up on your bag! Most bags can be patched and stitched where needed, including torn bottoms and corners. Rachel can also repair damaged inside lining or replace it altogether if necessary. Email rachel at firstname.lastname@example.org and she will repair your beloved bag for you. If your ami bag is beyond repair, Rachel is happy to give you a discount to purchase a new one.